Reimagine

Modernize your contact center with Amazon Connect

Work with Avahi, an AWS Partner, to deploy a simple-to-use, cloud-based contact center solution from Amazon Web Services (AWS).
Schedule Demo
Request No-Coast POC
whyam

Reimagine

Why Amazon Connect?

Traditional contact center solutions can be complicated, with cumbersome tools, difficult integrations, complex pricing, and deployments that take months or longer to complete. Amazon Connect offers businesses another way, with a cloud-based, pay-as-you-go customer contact service that is designed to provide:

routin

Skills-based call routing

Customers calls are appropriately routed based on agent availability and skill set, to resolve issues more efficiently and minimize wait times.

flows

Dynamic & personal contact flows

Self-service, graphical interface makes it easy for non-technical users to design contact flows and anticipate customer needs by accessing customer histories.

bell

Outbound calling

Schedule automated, outbound calls or setup triggers to send automatic notification calls in response to events like credit fraud.

whyam

Reimagine

Why Amazon Connect?

Traditional contact center solutions can be complicated, with cumbersome tools, difficult integrations, complex pricing, and deployments that take months or longer to complete. Amazon Connect offers businesses another way, with a cloud-based, pay-as-you-go customer contact service that is designed to provide:

routin

Natural language chatbots

Out-of-the-box integration with Amazon Lex, a service for building conversational interfaces into any application, powered by the same automatic speech recognition and natural language understanding technologies as Amazon Alexa, allows for conversational text and voice interactions.

flows

Real-time and historic metrics

Visual performance dashboard provides users with metrics that support data-driven decision making and improve operational performance.

bell

Integration

Comes with pre-built integrations to Customer Relationship Management (CRM) systems, Workforce Management (WFM) suites, Quality Management (QM) applications, and more.

Sample Text Here

A Contact Center Built for the Cloud

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for organizations of any size to deliver better customer service at lower cost. Based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations, Amazon Connect can dynamically adjust to the changing needs of your customers in real time, allowing you to engage with them easily and naturally.

Video Thumbnail

Sample Text Here

A Contact Center Built for the Cloud

manage

Easy to set up and manage

With just a headset, browser, and a few clicks in the AWS Management Console, agents can start taking calls within minutes. The drag and drop Contact Flow Editor allows you to create contact flows that define effective and efficient customer interactions without any coding.

elastic

Highly scalable and elastic

With no infrastructure to deploy or manage, you can easily scale your Amazon Connect contact center up or down, in response to business cycles without worrying about seat licensing or minimum commitments.

customizable

Flexible and customizable

As an open platform, Amazon Connect is designed for easy integration with CRM, WFM, and other leading applications. It is also designed to work with other AWS services to store recorded calls, stream contact records to storage, analyze interactions, and more.

Accelerate Adoption

Get the Most Out of Amazon Connect with Avahi

Whether you are investigating Amazon Connect for the first time, looking to migrate your production contact center, or hoping to take customer care further though Amazon Lex or other AWS services, we offer a variety of services.

Assessment (2)

Assessment

Our team of Amazon Connect experts will perform a comprehensive review of current and future needs, business drivers, KPIs, call flows, agent efficiency, operational requirements, and detailed analysis to determine if Amazon Connect is the right solution for you.

Project

Pilot Project and POC

Proof of Concept involves creating a non- roduction instance of Amazon Connect to demonstrate how Amazon Connect supports your business’s use cases.

Build

Solution Architecture & Build

Design AWS architecture and cloud contact center solution to meet your business’s exact needs following best practices (security, compliance, and scalability) while helping you more effectively measure TCO and ROI.

Build

Migration

We follow an agile approach in building and migrating existing contact centers running on legacy systems to Amazon Connect.

Get In Touch

Tell us what are you working on

Our cloud experts are ready to work with you on your cloud project. Fill out the form below, and we will get in touch right away.

Your email address will not be published. Required fields
are marked *

aws-1
cloudcheckr 1
Cloud-Conformity-Logo-2-300x76 1
device42 1